| DPF
Delete Pros Company Policies |
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Return
policy
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Satisfaction
Guarantee
DPF Delete Pros would like for you to shop with confidence.
Customer satisfaction is our number one goal. If you are not
satisfied with your purchase for any reason, return the item
within 30 days from the date received for an exchange, store
credit, or credit depending on the products condition. Shipping
is not refundable.
Defective Items
In the event an item arrives in an unacceptable condition as
a result of a manufacturer defect, DPF Delete Pros will
go above and beyond to resolve the issue. Follow our Return
Procedure to easily handle any returns.
Damaged Items
DPF Delete Pros thinks UPS is great! However, in the event
a package appears damaged during shipping, please refuse shipment
of the item and follow our Return Procedure.
Exchanges
Items in new condition (including original packaging, paperwork,
hardware and instructions) may be returned for exchange. No
restocking fee will be charged on exchanges.
Warranty
DPF Delete Pros does not manufacturer any of the products
they carry and therefore do not imply nor offer any warranty
on them. All product warranties if any, implied have been done
so at the discretion of the manufacturer. If you need warranty
assistance on any product you’ve purchased, please contact
the manufacturer directly. |
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| Return
Procedure |
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- Complete
the Easy
Returns form.
- Within
24-48 hours our returns department will contact you either
via e-mail or phone call.
- Our
returns department will issue a RMA# and provide further
instructions to complete the return.
- Preparing
your item for shipment:
a. Returns must be packaged securely in an outer carton.
b. Do not write on the original product packaging itself.
Only on the outside shipping carton.
c. Returned product must be in new, re-saleable condition,
with all original boxes, packaging, parts, cables, manuals,
etc.
d. Keep your tracking number until the return process is
finalized.
- Upon
receipt, all returns will be inspected, and, at our discretion,
credit may be refused or a restocking fee up to 15% may
be assessed.
- Customer
is responsible for shipping cost incurred on returned products.
Original shipping charges will not be refunded. If an item
is deemed defective upon receipt, DPF Delete Pros will
provide a pre-paid return shipping label. Once we have confirmed
the package is in transit, we will ship you a replacement.
*
Reasons/Circumstances a credit will not be issued:
- Product
has been installed
- Product
is damaged from installation
- Missing
parts, manuals, or original packaging
- Seal
on electrical part is broken
- Product
serial number does not match the original serial number
shipped to the buyer
- Product
is deemed not re-saleable due to customers actions
- Special
Orders are not returnable or refundable.
- DPF Delete Pros will not reimburse labor charges or installation
fees under any circumstance.
*
Special restrictions apply to some of our manufacturers.
-
PPE – Only returnable if unopened. If an
item is opened, used or defective, a RMA number must be
obtained from PPE. Once the RMA number is received, please
follow our Return Procedure to complete
the return.
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S&B – S&B requires a 15% restocking
fee on any returned item. This is S&B’s policy
and out of DPF Delete Pros’s control.
- H&S
– All returns must be inspected by H&S before
any credit will be issued. H&S charges a 10% repackaging
fee, 15% if there are missing parts, and 20% if the screen
is scratched and the unit has to be sold as a refurbished
item.
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Shipping
Policy
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*
DPF Delete Pros exclusively ships via UPS on all orders considered
non truck freight. We only ship to the fifty U.S states and
Canada which excludes all other international destinations.
In the event that you, the customer, places an order to an International
address not listed above, DPF Delete Pros reserves the right
to cancel your order and issue a full refund.
* In most cases DPF Delete Pros only needs one address, as long
as your product is shipping to the same location as your billing
information. In order to eliminate credit card fraud your billing
information must match the credit card you provide. If you want
to ship to an address different from your billing address, we
require a copy of your driver’s license faxed (859-737-1865)
or emailed to sales@thoroughbreddiesel.com.
* Shipping Times
- Most
products ordered will ship within 1-2 business days. Some
exceptions may include back ordered and/or direct ship items.
DPF Delete Pros has numerous warehouses across the country
allowing us to reach 90% of the U.S. within 2 days.
- Non-stock,
special order and out of stock items may take 1-2 weeks
to be received. If you would like to check inventory or
estimated ship date please contact us toll-free at 866-737-4966.
- Although
we take great pride in delivering products quickly, we only
guarantee product arrivals on expedited shipping.
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*
Free Ground or Next Day Air Shipping
- Free
Ground or Next Day Air Shipping is available on specially
marked products on Thoroughbreddiesel.com. This free shipping
offer is good only to US addresses in the 48 contiguous
states, which excludes Hawaii, Alaska, Puerto Rico and the
U.S. Virgin Islands. This offer does not apply to truck
freight items.
- Specially
marked items with Free Next Day Air shipping is not available
to Canadian customers. DPF Delete Pros will ship any
product listed with Free Next Day Air shipping UPS Standard
Ground free of charge.
* Canadian
customers are responsible for all duties and taxes incurred.
* APO/FPO Shipping (Military Address) – DPF Delete Pros
cannot ship product directly to APO or FPO addresses because
we exclusively use UPS for shipments and they do not allow shipments
to these addresses. As an option, you may want to consider shipping
to a stateside street address and then sending the package to
the APO/FPO address overseas via the US Postal Service. |
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Core
Policy
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*
Definition of Core: The core is the old unit which is being
replaced by a new or rebuilt item.
* Many stock replacement parts such as turbos, injectors, injection
pumps, and high pressure oil pumps have a core charge that is
associated with the new replacement part. You must return
the old core to receive a refund on the core charge. All cores
must be like for like and include all parts and pieces that
were received on your new replacement product.
* All cores must be in rebuildable condition to receive a refund
of the core charge (Burnt, water damaged, or broken cores will
be rejected).
No upfront Core Charge
DPF Delete Pros has implemented a policy on many products
that eliminates the upfront core charge at time of purchase
reducing out of pocket expense to the consumer. As long as the
core is returned within 14 days from the time of receipt, the
customer will never be charged a core charge.
* PayPal & All Other Non Credit Card Orders:
All non credit card orders, such as PayPal, Google Checkout,
and eBay will require that we have a credit card on file on
orders with a core value. The on file credit card will not be
charged unless the core is not returned in the specified time
frame. We can also arrange a refundable core charge as well.
If you choose to pay via one of these methods a DPF Delete Pros sales agent will contact you to obtain a credit card
for our files. For any questions, please contact us toll-free
at 866-737-4966.
* Core Physical Condition:
There are some reasons you would receive a partial refund on
your core.
- Burnt
- Water
Damage
- Broken
- Disassembled
- Missing
parts and/or pieces
The refund
amount is not determined by DPF Delete Pros, but by the
manufacturer receiving the core. In the event you will not receive
a full refund, you will be contacted by the DPF Delete Pros
core department.
* Core Charge Timeline:
- The
credit card that we have on file will be charged for the
amount of the core (amount will vary depending on the part,
and will appear on the invoice).
- If
the core is returned after 30 days, a refund of the core
charge minus 15% will be issued to the customer.
- If
the core is returned after 60 days, a refund of the core
charge minus 30% will be issued to the customer.
- If
the core is returned after 90 days, a refund of the core
charge minus 50% will be issued to the customer.
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| Core
Return Procedure |
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- Please
retain all packaging of your new item to be used for the
core return.
- Drain
all fluids: oil, fuel, etc. out of the core before it is
returned.
- Place
any plastic plugs or caps received on the new item back
onto the core.
- To
insure UPS will not reject the package due to fuel or oil
leakage, please put inside and wrap in plastic garbage bag.
- Place
core inside the box.
- If
there was core return paperwork inside the box, please complete
the form and send back with the core.
- DPF Delete Pros provides a pre-paid shipping label for any product
that does not require an upfront core charge. This is usually
sent to the billing address provided within 2-4 business
days via US Postal Service.
- If
for any reason, you decide to return the new pump, DO NOT
use the return label provided because it will be processed
as a core. Please reference the Return Procedure
or contact the DPF Delete Pros Returns department at
866-737-4966.
- If
you would like the return label sent to a different address
or you no longer have your return label, please contact
DPF Delete Pros core department at 866-737-4966 or e-mail
cores@thoroughbreddiesel.com.
- Customers
outside the continental US (lower 48 states) will be responsible
for shipping the core back. UPS return service labels can
only be sent to customers in the lower 48 US states. Please
call if you have any questions.
- If
you are responsible for shipping the core back to DPF Delete Pros, please provide a tracking number to cores@thoroughbreddiesel.com.
Without a confirmed tracking number, we cannot guarantee
your core refund.
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Dodge
6.7L (07.5-12)
